Terms & Conditions

Effective Date: January 23, 2024

Welcome to SD Merch Co. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website and placing an order, you accept these terms in full. Do not continue to use SD Merch Co.'s website or services if you do not accept all the terms stated here.

1. General Terms

These Terms and Conditions apply to all orders placed with SD Merch Co. - whether online, via email, or in person. We reserve the right to update, change, or replace any part of these Terms and Conditions at our discretion. Any changes will be posted on this page, and it is your responsibility to review them periodically.

2. Orders and Payment

All orders must be paid in full before production begins, unless otherwise agreed upon. We accept various payment methods, including credit/debit cards, PayPal, and Venmo. Custom orders cannot be canceled once production has started.

3. Production and Turnaround Times

Standard production time is typically 2-3 weeks from the date of payment and design approval. Rush orders may be available for an additional fee but are subject to our production capacity. Delays due to external factors such as supplier issues, shipping carrier delays, or force majeure events are not the responsibility of SD Merch Co.

4. Design and Customization

Customers must provide high-resolution artwork files for printing. We are not responsible for poor print quality due to low-resolution or incorrectly formatted files. A proof will be provided for approval before production. Once approved, we are not liable for errors in design, spelling, or placement. We reserve the right to refuse designs that include offensive, illegal, or copyrighted materials.

5. Returns, Refunds, and Exchanges

Due to the custom nature of our products, all sales are final. If there is a defect or issue with your order due to our mistake, you must notify us within 7 days of receiving the product to be eligible for a replacement or partial refund. We do not accept returns or exchanges on customized products unless the product is defective.

6. Shipping and Delivery

Shipping times vary based on the selected shipping method and carrier. SD Merch Co. is not responsible for lost, stolen, or delayed shipments once they have been handed over to the shipping carrier. Customers are responsible for providing accurate shipping information. Reshipping due to incorrect addresses will incur additional charges.

7. Intellectual Property 

By providing artwork, you confirm that you have the rights to use it. SD Merch Co. is not liable for copyright infringement claims. Any designs, mockups, or concepts created by SD Merch Co. remain our intellectual property unless explicitly transferred to the customer in writing.

8. Liability and Disclaimers

SD Merch Co. is not liable for any indirect, incidental, or consequential damages arising from the use of our products. All merchandise is sold "as is," and we do not guarantee suitability for specific purposes beyond those stated.

9. Governing Law

These Terms and Conditions are governed by the laws of California. Any disputes arising out of these terms shall be resolved in the courts of San Diego, California.

10. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us:

SD Merch Co.
Email: hello@sdmerch.co Phone: 619-363-2933
Address: 841 Turquoise St. #103 San Diego, CA 92109